Ingenta on using wikis

How does Ingenta use them?
Ingenta is home to a number of well-respected software engineers, under whose guidance we have nurtured a corporate Wiki over the last couple of years. As a burgeoning, transatlantic company, we found ourselves grappling with a wealth of documentation which had little organizational structure and in many cases suffered from unwitting duplication and lack of version control. The Wiki provided a genuinely effective solution. For example, the entire build and launch of IngentaConnect was specified and documented on the Wiki, where everyone could review the plans, embellish where appropriate, prompt further discussion and so forth – all via a user-friendly interface which did not rely on local hosting but could nonetheless be access-controlled for internal audiences only. We have since begun to use our Wiki for tasks as diverse as co-ordinating RFP responses, maintaining lists of frequently-forgotten facts and providing both internal and external training documents for Ingenta products and services.

Building on the success of our internal Wiki, Ingenta has also implemented customer-facing Wikis, which help us to better serve those of our clients with whom we are working on large-scale projects. In the case of McGraw-Hill's AccessScience Search project, the Wiki was used to ensure the various McGraw-Hill staff we worked with were able to view regularly updated information in one coherent, indexable location. Instead of emailing weekly update documents to the customer (clogging up their mail programs, and requiring them to store the data somewhere locally for future retrieval), we simply needed to email URLs pointing to the appropriate update on the Wiki, from where they were intuitively linked to all previous correspondence, reports, specifications and other relevant information.

from Ingenta Eye to Eye, Issue 12, March 2005 Wiki Wiki What?
Ingenta is a leading provider of technology and services to the publishing and information industries.

Comments

[Carolyn Minor]

Can you get separate rss feeds for just one category? I would love to be able to track just your entries on wikis.

[Richard]

Unfortunately TypePad does not support the feature of separate RSS feeds for each category; I have asked them to do so.