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March 08, 2005


They Schmidt and Stephens did answer a few of these questions in their presentation (my notes here: http://christinaslibraryrant.blogspot.com/2005/03/cil2005-collaboration-im-breaking-down.html)
- Are you doing anything about security? For example, is the IM machine on the same network as the rest of your library machines, or is it isolated (e.g. by firewall)?
They use Trillian and/or GAIM and load it locally on the various machines at the reference desk -- they are both from small public libraries. They didn't mention any other security measures.

- What software do you use?
They support the 3 major services (MSN, AIM, and Yahoo)

- Do you log the sessions?
They keep the logs but are transparent to the users that they will be doing so.

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