The information environment within which libraries find themselves is changing, probably
faster than ever before. These changes offer great opportunities for progressive libraries to reach out far beyond the boundaries of their buildings and web sites, and to engage with an increasingly literate body of information consumers.
Amazon, Google, eBay, Skype and the other darlings of the Information Revolution do not threaten the progressive library. Rather, they create whole new opportunities for us to engage with an empowered, interested, and skilled set of audiences.
Similarly, the techniques and technologies that have enabled these new organisations are also suitable for deployment within our libraries, to enhance the ways in which we make our own data work for ourselves and our visitors.
Library 2.0 is a concept of a very different library service, geared towards the needs and
expectations of today’s library users. In this vision, the library makes information available wherever and whenever the user requires it, and seeks to ensure that barriers to use and reuse are removed.
That is one of the clearest explanations I have seen - kudos to Paul Miller of Talis, who starts Library 2.0: the challenge of disruptive innovation (PDF) with the above Executive Summary paragraphs.
I think there are huge challenges that are cultural, not technological.
One challenge is simply the role of the library within the society. Capitalism is founded on private property. Libraries exist for communal property. Talk about your clash of cultures.
The second is that these ideas as expressed by Paul beyond the executive summary are primarily about the transformative impact of technology. New technology lets you do new things, and maybe requires you to do so in order to remain relevant.
I think this creates a really foundational challenge for libraries. We have talked in my library about the problem of building new services - too often people are trying to "refinish the attic without having built the foundations of the house first", that is, people want to deploy new services quickly and we have to tell them that they need to build the entire supporting infrastructure first. And that's not generally something people want to hear. "We need to get something out now!" is their cry, and we have to tell them "if you wanted to deploy something this year, you should have started laying the groundwork of infrastructure 5 years ago".
Plus which, the foundation of these new services is technology, not librarians. I can conceptualize Web Services reasonably well, because as a computer science guy, I have a foundation to build on.
Service-Oriented Architecture is in some ways an abstraction on top of an abstraction on top of layers and layers of abstraction... if you don't have the foundational layers, how far can you get?
I'm just saying that we have thought leaders like Paul, Lorcan Dempsey, Stephen Abram and Michael Ridley who are thinking about building Library 2.0 on top of layers and layers of concepts, while meanwhile I daily encounter people who don't even understand how the web works. People who literally don't understand the interaction between a web browser and web servers.
You can certainly be an advanced user without needing to know anything about technology, but I'm not convinced you can be a creator, and its creators that we need. Of course, we also need leaders - people who can convey their vision to the technology and library people, in order to move the entire organization forward.
But I am concerned at the gap between thought leaders, who are talking massive transformative disruption due to technology, and others who are talking safe incremental improvements to existing technology platforms (Library 2.0: it's the OPAC, but users can leave comments!)
Plus which, I believe it's even worse for an academic library, which may depending on its clientele be very journal article-based, which coupled with online availability of articles creates a big challenge. For public libraries, books remain useful chunks to loan. In fact, the physical loan model can be extended beyond that - the Ottawa Public Library will loan you a pedometer to measure how many steps you are taking per day, or a kilowatt meter to measure you home energy usage.
Anyway, my thoughts and links on this topic are in my Academic Library Future category (including library role in e-research infrastructure and will changes in library technology and patrons change librarianship?), as well as my librarians should/should not be coders threads (including coder discussion continues and your library needs networked services).
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