the service of discovery

a quote from Tom Sanville, Executive Director of OhioLINK. Sanville is interviewed on pgs. 56-58 of the September 2006 issue of Against the Grain. He says:

We need to consider a total rearrangement of how we do things and certainly think about our priorities and their relative importance. We are probably paying a lot of attention to the wrong things - old things and ideas that have been successful for us, but will not keep us successful. We need to connect with where and how our users are starting their Web activity, not where we’d like them to start…In a search engine dominated world, we have to apply a massive amount of effort and resources into changing this or recognize our three important priorities to building our services: 1. discovery 2. discovery, 3. discovery. If our users don’t find us or what we provide in the first place, end of game.

via ACRLog - Good Quotes To Think About