Richard's Tech Reviews

debugging Rogers verified email sending issues - problem solved?

So I have a secondary account, lets call it [email protected], that I use as the login credentials for the SMTP server when sending from my own domain.

This is the way I have always had sending set up for my domain in Entourage.
I never touch the sendexample account, I don't think it can even receive email.
I never log in to it.

When I verified my own domain email, I verified it under a different secondary account, let's say I verified [email protected] under [email protected]

It appears this approach may be what is breaking Rogers verified email sending.
It appears that Rogers will only accept sending if

1. You have verified the email from within one of your accounts, using the steps they provide.
2. When you send the email, you use THE SAME ROGERS ACCOUNT under which you verified, for your SMTP authentication.

If I use any account other than the one under which the address was verified, including sending using my primary account credentials, the message is rejected with a 553 error.  I assumed that sending using ANY of my accounts would work, and as well I assumed it was a hierarchy, with the primary account being a master for all others, but this does not appear to be the case.  While you may appear to have a "global" set of Rogers accounts in some views online, not in this one.

I suspect many people may be in this situation, whether they verified under their primary account but send using secondary account credentials, or vice-versa.

So in summary:
If you have logged in as [email protected], and verified [email protected],
you must use user: secondaryexample, pass: (secondaryexample password) for SMTP verification or it won't send.

I'm guessing that earlier this month they were only partially set up, so people were round-robining to a server that wasn't checking for verified emails and that was what was enabling them to send after multiple tries.

Previously:
May 28, 2008  Dear Rogers: Go 553 yourselves

Location Services for iPhone 2.0 Camera reported

Apple Insider reports (May 22, 2008) that Location Services may be integrated into iPhone 2.0 Camera software.

above image from Apple Insider

Dear Rogers: Go 553 yourselves

Dear Rogers.

It's really super-clever how, when I try to fill in your support form

https://secure.rogershelp.com/yahoo/contact/support/php/

to tell you that my COMPLETELY CORRECTLY CONFIGURED email verification is TOTALLY BROKEN, you prevent me from filling in the form and instead point me to

http://www.rogershelp.com/yahoo/article.php?id=10H-F

Which tells me how to configure verified email.
Which I already did.
Over a month ago.
And which was first flaky (requiring multiple retries to send from a verified address) and is now COMPLETELY TOTALLY BROKEN.

So how about you stop sending me to do stuff I ALREADY DID

http://www.rogershelp.com/verify-email

and say, fix your f-ing systems yourselves instead.

Thanks.

In case by some miracle you read this and want to help, I'm sending email from Mac Office, Entourage 10.1.6

Which, incidentally means that your offer of "live support", featuring a technician who knows much less than I do following some troubleshooting script and poking around my desktop files, this offer of an .exe file for me to run your remote desktop troubleshooting is not so useful as .EXE files don't run on the Mac.

PS You know that email addresses are not case-sensitive, right?  So why did you make your system case-senstitive?

Previously:
May 2, 2008  Rogers-Yahoo's broken email sending support

N96 and geocoding photos

Doug Fortune points me to some info on the GPS and photo capabilities of the new Nokia N96

GPS is becoming a standard feature on Nokia’s higher end phones – all four of its phones announced at MWC have GPS hardware on board. They are all A-GPS (Assisted GPS) capable too, which greatly improves lock on times, especially from a cold start. The N96 will ship with Nokia Maps 2.0, currently in beta, on board.

...

The camera application will be familiar to Nseries users, with its icon-based settings controls. Each set of Nseries releases seem to add a little something to the camera functionality and the N96 (and N78) are no exception - there’s now built in support for automatic location tagging (also known as geotagging). Geotagging stores location data, obtained from the phone’s GPS, within the image file. There is a certain amount of intelligence built into the geotagging functionality. It will, for example, only try to get a GPS lock for so long before giving up, preserving battery life, but it will also apply location information retrospectively if it's able to get a lock later on (e.g. when you move outside a building), but only within a certain time frame (so that you haven't moved too far).

The biggest change on the multimedia software front is the new Photos application. This replaces Gallery as the key application for viewing photos and videos(!) captured with the phone. Gallery is still present on the phone because some of its functionality, such as storing streaming audio links, is still required, but it is tucked away in sub folder.

All About Symbian - Nokia N96 Hands-on Preview - February 21, 2008

Other than the Photos app, all of this is already available on the N82, with a combination of free firmware upgrade (to get the new Camera app) and Maps 2.0 beta download.  The info about the Camera GPS lock intelligence is useful.  I had asked about the GPS in Flickr Nseries Support but (as usual) didn't get an answer.

Rogers-Yahoo's broken email sending support

I have my own domain.  I never had problems sending from it.  Then Rogers-Yahoo introduced sender address verification.  No problem.  I verified my outgoing email addresses in my domain.  There's only one minor problem:

IT DOESN'T WORK

Or more specifically, it randomly doesn't work.  So I'll send a message from [email protected] no problem, and then the very next message, with the exact same outgoing email address...

Re-send it... maybe it goes.  Maybe not.  Maybe I have to resend it OVER AND OVER AGAIN before it is accepted.  (In case you're wondering, it took seven tries before Rogers finally accepted a valid outgoing email this morning.)  Fortunately Entourage makes this quite easy to manage, but it's ridiculous.  I know my addresses are verified.  So what's the deal?  Am I round-robining through outgoing email servers, half of which haven't been updated properly?  Or is the DB query to find verified email addresses failing half the time?  Or is it some other combination of maliciously limiting anything other than @rogers.com addresses, or incompetence?

It is making my previously trouble-free Rogers Internet experience very, very annoying.
Please fix it.

Previously:
March 17, 2008  Limit of 10 alternate email addresses per Rogers Internet ID